Refund policy

<h3>Made-to-Order Items</h3>
<p>Because every piece is 3D-printed to order, we're unable to accept returns or offer refunds for buyer's remorse, sizing, or color-preference changes once printing has begun. Custom requests and bulk orders are final sale once production starts.</p>
<p>Each item is printed and assembled from multiple joined parts, and minor layer lines or small texture variations are part of the process — these are not considered defects.</p>

<h3>Damaged or Defective Items</h3>
<p>If your item arrives damaged, defective, or significantly different from what you ordered, contact us at <a href="mailto:support@zim3dprints.com">support@zim3dprints.com</a> within 7 days of delivery with your order number and photos of the issue. We'll offer a replacement or a refund, whichever you prefer, at no cost to you.</p>

<h3>Cancellations</h3>
<p>Because printing often begins shortly after an order is placed, cancellation requests can only be honored within 12 hours of purchase, and only if printing hasn't started. Contact us as soon as possible at <a href="mailto:support@zim3dprints.com">support@zim3dprints.com</a> if you need to cancel.</p>

<h3>Refunds</h3>
<p>Approved refunds are issued to your original payment method within 5-7 business days of approval. You'll receive an email once your refund has been processed.</p>

<h3>Non-Returnable Items</h3>
<ul>
  <li>Custom and personalized orders</li>
  <li>Bulk orders</li>
</ul>

<h3>Questions?</h3>
<p>Reach out any time via our <a href="/pages/contact">Contact page</a> or at <a href="mailto:support@zim3dprints.com">support@zim3dprints.com</a> — we'd rather sort out a problem than have you stuck with a piece you're not happy with.</p>